If you are wondering what to do if my Amazon account is blocked, it is because you possibly received an automatic email from Amazon indicating that your account on their platform is suspended, but don't worry, because there are different ways to solve this problem.

Throughout this article we are going to tell you what forms of contact and what must be done to recover a blocked Amazon account and be able to continue shopping with it as normal.

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But first of all, we must make sure that the email we have received comes from this address: address-verification@amazon.com. If not, we are facing a possible and dangerous case of phishing, since to unlock the Amazon account you have to send a lot of personal and sensitive information such as bank details, precisely what cybercriminals are interested in.

Reasons why Amazon blocks accounts

Before starting to review the options we have to unlock the account, we must first know why the platform temporarily blocked our subscription and the truth is that there are different situations:

1. For returning many products.
2. Using an unauthorized, canceled, third-party credit card, etc.
3. Wrong bank details.
4. Give our account to other people so they can buy on Amazon.
5. Have different delivery addresses and different billing addresses.
6. Register different addresses and the same bank card. (This can be done, the problem comes when products are ordered from different addresses with the same account)
7. The billing address is different from the Amazon account owner's address.
8. Very frequent purchases, large quantities and luxury/premium products with very high prices.

In the face of Amazon management, you may be incurring in some type of possible credit card fraud or theft, which is why Amazon decides to temporarily cancel the account and will not unlock it until the incident is resolved. .

How do I unlock my Amazon account?

Now that you know the reasons why your account was probably blocked, we will explain what you can do to solve this situation, which you will want to pay special attention to if you have made purchases or have money in your favor within the platform.

There are four possible alternatives for you to recover your account, which you can either go through the different alternatives, or decide for one of them in order to solve your problem.

send a fax

It's not a joke, in 2021 the fax still exists and Amazon uses it. We have to write a fax to the telephone number 206-266-1838 with the information indicated below:

1. Full name.
2. Phone number associated with our Amazon account.
3. Email with which we registered with Amazon.
4. Bank statement reflecting the last movement made with the account number that we have registered with Amazon.

We can write this information in a Word document and send it through a physical fax (some courier companies have a fax), or using a virtual fax.

Send an e-mail

Not long ago we explained how to contact Amazon, well, here we are also interested in all that information. Customer service can be contacted in any language by email, the company promises to respond within a maximum of 12 hours.

Amazon Spain's email address is "clientes@amazon.es" and you can send a message directly since the email address is public, unlike the phone number.

However, you can follow the steps below so that you can contact customer support effectively so they can resolve your issue faster.

1. We go to the contact section and select "Send an email to Customer Service".

1. We choose the option that best suits our requirement.

1. When entering, we go to the bottom and click on the option "Contact us now" and there the box to write the email appears directly.

amazon-chat

To be able to enter the online chat with Amazon you have to do it from your computer. now we explain how to get there to try to solve the problem with your blocked account:

1. Enter the web page and enter your access credentials, because even if the account is blocked it will let you register for a session.
2. Now go to the side menu and select the Customer Service option.
3. Then choose the alternative Contact us, in this case you do not have to select an order since that is not the problem.
4. Now click on the option "Tell us more"

1. In this step we choose an option when the option How would you like to contact us appears? and we choose Chat

Phone numbers

Amazon has some telephone numbers for Spain, which in this case are two free and one that has a national call rate:

1. 900 803 711 (free)
2. 800 810 251 (free)
3. 91 123 04 13 (normal rate for national calls).

And this is how we can contact Amazon to unlock our account. The important thing is to solve the situation as soon as possible, yes, in case of phishing, we have to inform our bank and Amazon as well, so that they know that there is a campaign that can negatively affect millions of users.

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